Terms and Conditions

2.1 These Terms and Conditions apply to everyone who uses the Joulo platform or purchases services from Joulo.

2.2 Joulo expressly rejects any purchase or other conditions of the Customer.

2.3 Deviations only apply if confirmed in writing by Joulo.

2.4 In case of conflict between a signed Agreement and these terms, the Agreement prevails.

3.1 The Agreement is formed at the moment the Customer registers on the Platform, accepts these Terms and Conditions, and grants the ERE mandate.

3.2 Quotations and other commercial communications are non-binding and, where applicable, valid for 30 days.

3.3 The Customer warrants the accuracy, completeness, and timeliness of all submitted data and supporting documents.

3.4 Joulo reserves the right to refuse, suspend, or subject any registration to additional verification.

3.5 Required data include at least: EAN code, MID proof, charger ID, and IBAN.

3.6 Only one booking service provider can be registered per EAN code. The Customer warrants that no conflicting registration, power of attorney, assignment, or exclusivity arrangement with a third party applies.

3.7 The ERE framework has been legally anchored since 31 March 2026. The validity of the Agreement is not suspended by further implementation rules, administrative processing, or operational acceptance within Joulo or NEa systems.

3.8 By granting the ERE mandate, the Customer expressly authorises Joulo to book, administer, trade, and pay out the net proceeds of ERE credits on the Customer's behalf, after deduction of the agreed service fee.

4.1 Joulo handles the complete ERE registration chain.

4.2 Joulo is not an energy supplier.

4.3 ERE calculation: kWh × renewable_share × 183 × 3.6 / 1000. Source: NEa.

4.4 The Customer is responsible for the charger's internet connection.

4.5 Joulo targets 99% uptime.

4.6 Joulo independently determines when to sell credits.

4.7 Joulo may engage third parties to deliver the services. Sharing personal data with third parties only occurs in accordance with article 9 and the Privacy Policy.

5.1 No upfront payment for individuals. Service fee starts from 10% via referrals, according to the tiers below.

5.2 Individuals: 20% of gross revenue by default, including VAT. The service fee decreases by 1 percentage point per renewal year during the first 3 renewal years. Active referrals can lower the service fee further down to 10%.

5.3 Businesses and HOAs: 15% of gross revenue by default, excluding VAT. The service fee decreases by 1 percentage point per renewal year during the first 3 renewal years. Active referrals can lower the service fee further down to 10%.

5.4 Businesses and HOAs pay a one-off €150 excluding VAT contribution for the mandatory NEa audit. This contribution expires above 10,000 EREs.

5.5 Payouts are made quarterly or annually; the exact payout period depends on audit parties and conditions. Payouts are made within 30 days after the end of the payout period.

5.6 Sessions before registration may count if after 1 January 2026 and MID-measured.

5.7 Changes are announced at least 1 month in advance.

5.8 The Customer may not suspend or set off payouts.

6.1 Only MID-certified meters integrated in the charger qualify. Overview: joulo.nl/check-charger.

6.2 Joulo facilitates purchase and installation through partner installers.

6.3 Joulo is not liable for installation quality.

6.4 Charger malfunctions are the Customer's responsibility.

6.5 Joulo may close the Platform for non-compliant charger models.

7.1 All rights to the platform belong to Joulo B.V.

7.2 The Customer receives a personal, non-transferable right of use.

7.3 Customer data remains the Customer's property.

8.1 Joulo is only liable for direct, demonstrable damage.

8.2 Not liable for: market fluctuations, unconnected meters, legislative changes, NEa outages.

8.3 Never liable for indirect or consequential damage.

8.4 Maximum compensation: amount paid out in the 12 months before the incident.

8.5 Claims expire after 12 months.

9.1 Joulo treats customer data confidentially per the Privacy Policy.

9.2 Joulo only shares personal data with third parties if: (i) this is necessary to provide the services (such as ERE registration), or (ii) Joulo is legally required to do so.

9.3 The Customer treats login credentials confidentially.

9.4 Exchanged business information is treated confidentially.

10.1 The Agreement is entered into as an annual contract.

10.2 Renewal is possible per calendar year.

10.3 The Customer may cancel at any time with 1 month's notice. Cancellations received by Joulo no later than 30 November prevent the Agreement from being silently renewed for the following calendar year.

10.4 Joulo can cancel with 3 months notice.

10.5 After cancellation, Joulo remains the booking service provider for the EAN code registered with Joulo for the remainder of the current calendar year. All kWh measured within that year are booked with the NEa, sold, and paid out net to the Customer by Joulo, at the service fee applicable at the moment of booking.

10.6 This restriction follows from the fact that only one booking service provider per EAN code per calendar year can be registered with the NEa (see also article 3.6). The Customer may appoint a different booking service provider for the same EAN code only from the next calendar year onwards.

10.7 Immediate termination possible in case of fraud or misuse.

10.8 Joulo may suspend access upon suspected misuse.

10.9 In case of bankruptcy, the Agreement ends by operation of law.

11.1 Changes are announced at least 1 month in advance.

11.2 Continued use after the notice period counts as acceptance.

11.3 Service fee changes: see article 5.7.

12.1 Dutch law applies.

12.2 Complaints first via info@joulo.nl, response within 10 business days.

12.3 In case of disagreement: mediator, then competent court in the Netherlands.

13.1 Customers can invite others to register with Joulo via a personal referral link.

13.2 For each active referral, the service fee is reduced by 1 percentage point, for both the referrer and the referee. The service fee can be reduced down to a minimum of 10%.

13.3 There is no maximum number of referrals a Customer may bring in. The service fee can never become lower than 10% through referrals.

13.4 A referral is active once the invitee has created a Joulo account through the referral link and remains a customer. Joulo may tighten the activation criteria when needed to prevent misuse or safeguard referral quality.

13.5 If the invitee at any point ceases to have ERE credits registered via Joulo or terminates the Agreement, the corresponding discount lapses for both parties.

13.6 Joulo reserves the right to modify or terminate the referral programme with 1 month's notice.

13.7 Misuse of the referral programme (including self-referrals, fake accounts, or manipulation) leads to exclusion from the programme and may result in termination of the Agreement.

14.1 Joulo collaborates with external parties ("Partners"). Partners can register in the following categories:

• Installation partners • installers of charging infrastructure
• Advisory partners • energy consultants, advisors, estate agents, and other referrers
• Energy partners • energy suppliers and energy companies
• Technology partners • manufacturers of chargers and related hardware/software

14.2 Specific requirements apply per partner category. Joulo determines which documents and data are required per category (e.g. Chamber of Commerce number, partner agreement, business IBAN).

14.3 Partner compensation is defined per category in a separate partner agreement.

14.4 Service fee discounts and revenue sharing apply exclusively to partners who have formally registered with Joulo and hold "active" status in the system. Energy companies and other parties that have not (yet) formally registered as a partner are not entitled to any discount, revenue share, or other partner compensation.

14.5 Joulo may unilaterally amend partner terms with 1 month's notice.

15.1 Void provisions are replaced by valid alternatives.

15.2 Joulo may transfer rights to a legal successor.

15.3 These terms are effective from 29 March 2026.