Terms and Conditions

2.1 These Terms and Conditions apply to everyone who uses the Joulo platform or purchases services from Joulo.

2.2 Joulo expressly rejects any purchase or other conditions of the Customer.

2.3 Deviations only apply if confirmed in writing by Joulo.

2.4 In case of conflict between a signed Agreement and these terms, the Agreement prevails.

3.1 The Agreement is formed at the moment the Customer registers on the Platform, accepts these Terms and Conditions, and grants the ERE mandate.

3.2 Quotations and other commercial communications are non-binding and, where applicable, valid for 30 days.

3.3 The Customer warrants the accuracy, completeness, and timeliness of all submitted data and supporting documents.

3.4 Joulo reserves the right to refuse, suspend, or subject any registration to additional verification.

3.5 Required data include at least: EAN code, MID proof, charger ID, and IBAN.

3.6 Only one booking service provider can be registered per EAN code. The Customer warrants that no conflicting registration, power of attorney, assignment, or exclusivity arrangement with a third party applies. During the term, the Customer does not authorise any other booking service provider for the same EAN code and does not book the charged electricity themselves.

3.7 The ERE framework has been legally anchored since 31 March 2026. The validity of the Agreement is not suspended by further implementation rules, administrative processing, or operational acceptance within Joulo or NEa systems.

3.8 By granting the ERE mandate, the Customer expressly authorises Joulo to book, administer, trade, and pay out the net proceeds of ERE credits on the Customer's behalf, after deduction of the agreed service fee.

3.9 Right of withdrawal. A Customer who is a consumer has the right to dissolve the Agreement within 14 days of its formation without giving reasons (article 6:230o of the Dutch Civil Code). The cooling-off period starts at the moment the Agreement is formed. On timely withdrawal, the ERE mandate lapses, the Agreement ends, and no costs apply to the Customer. This statutory right of withdrawal does not apply to business customers and HOAs.

3.10 Authority. The Customer warrants being entitled to grant the ERE mandate for the submitted EAN code, as holder of the energy contract for the connection concerned or with that holder's consent. Anyone registering on behalf of a business or HOA warrants being authorised to represent it. Business customers cooperate, within 14 days of Joulo's request, with the formalities the NEa requires for the authorisation, such as confirmation via eHerkenning.

3.11 Duty to report changes. The Customer reports changes relevant to the ERE registration within 14 days via the dashboard or info@joulo.nl. This includes at least: a name change, a change of the EAN code or the CAR registration, replacement, extension, or removal of the charger or the MID meter, the end or transfer of the energy contract, and a changed use of the connection. Article 10.11 applies to relocation.

4.1 Joulo handles the complete ERE registration chain.

4.2 Joulo is not an energy supplier.

4.3 ERE calculation: kWh × renewable_share × 183 × 3.6 / 1000. Source: NEa.

4.4 The Customer is responsible for the charger's internet connection.

4.5 Joulo targets 99% uptime.

4.6 Joulo independently determines when to sell credits.

4.7 Joulo may engage third parties to deliver the services. Sharing personal data with third parties only occurs in accordance with article 9 and the Privacy Policy.

4.8 Best-efforts obligation. Joulo's services constitute a best-efforts obligation, not an obligation of result. Joulo does not guarantee any proceeds, ERE price or value, or acceptance or allocation by the NEa, and depends on third parties for the result, including the NEa and market parties. Stated prices and expected proceeds are indicative.

4.9 Data from third parties. The ERE mandate includes Joulo's authority to request data about the Customer's connection, charger, and charging sessions from third parties for the performance of the services, including the charger's manufacturer or operator, the grid operator, and the CAR. Requesting and sharing personal data only occurs in accordance with article 9 and the Privacy Policy.

5.1 No upfront payment for individuals. Service fee starts from 10% via referrals, according to the tiers below.

5.2 Individuals: 20% of gross revenue by default, including VAT. Loyalty discount: from 1 January of the calendar year following the registration year, the service fee decreases by 1 percentage point per calendar year, up to a maximum of 3 percentage points after three calendar years. Active referrals can lower the service fee further. The combined minimum floor of loyalty and referral discounts is 10%.

5.3 Businesses and HOAs: 15% of gross revenue by default, excluding VAT. Loyalty discount: from 1 January of the calendar year following the registration year, the service fee decreases by 1 percentage point per calendar year, up to a maximum of 3 percentage points after three calendar years. Active referrals can lower the service fee further. The combined minimum floor of loyalty and referral discounts is 10%.

5.4 Businesses and HOAs pay a one-off €150 excluding VAT contribution for the mandatory NEa audit. This contribution expires above 10,000 EREs.

5.5 Payouts are made quarterly or annually; the exact payout period depends on audit parties and conditions. Payouts are made within 30 days after the end of the payout period.

5.6 Sessions before registration may count if after 1 January 2026 and MID-measured.

5.7 Changes are announced at least 1 month in advance.

5.8 The Customer may not suspend or set off payouts.

5.9 Conditions for payout. Payout takes place after: (i) the booking has been accepted by the NEa and the ERE credits have been definitively allocated, (ii) the ERE credits have been sold and Joulo has received the proceeds in the client-funds account (article 15), and (iii) any required verification or audit has been completed. The period in article 5.5 starts once these conditions have been met. The Customer warrants that the IBAN provided is correct and up to date.

5.10 Correction and recovery. If the NEa rejects, corrects, or reverses a booking, or if it turns out the Customer provided incorrect or incomplete data, Joulo may correct the registrations concerned, adjust or suspend amounts not yet paid out, recover amounts already paid out, and set off claims against the Customer with future payouts. Joulo informs the Customer of this, stating the reason.

5.11 Partner tariff (lowest tariff applies). Joulo's partners (article 14) may offer their customers a deviating service fee (the partner tariff). If the Customer qualifies for a partner tariff, Joulo automatically applies the lowest of: (a) the partner tariff and (b) the service fee that applies to the Customer under this article 5, including loyalty and referral discounts. A lower service fee the Customer already has is therefore retained. Joulo verifies every quarter, prior to the payout, whether the Customer still meets the conditions of the partner tariff; the Customer consents to Joulo verifying their customer status with the partner for this purpose. If the Customer no longer qualifies, for example because the Customer is no longer a customer of the partner, the service fee under this article 5 applies again from the next quarter. Loyalty and referral discounts accrued in the meantime continue to count.

5.12 Customers registered via a CPO or white-label partner. For Customers registered via a CPO or white-label partner of Joulo, the service fee communicated to the Customer upon registration via that partner applies. This service fee is fixed for the entire duration of the Agreement. The loyalty discount (articles 5.2 and 5.3), the referral discount (article 13), and the partner tariff (article 5.11) do not apply to these Customers. Arrangements on the distribution of the net proceeds between the partner and the Customer follow from the partner's terms.

5.13 Pass-through of brand or manufacturer fees. Some manufacturers or operators of chargers charge a fee for access to the charging session data from their chargers, for example as a percentage of the proceeds, an amount per connection, or per metering point. Such a fee is not part of Joulo's service fee, but a third-party cost. Insofar as a manufacturer or operator charges Joulo such a fee for the Customer's charger, Joulo may pass it on to the Customer concerned on a one-to-one basis, without mark-up. Joulo states the pass-through separately and recognisably on the statement, indicating the brand concerned and the rate. Joulo announces a pass-through, or a change to it, at least one month in advance (articles 5.7 and 11.1); if the pass-through is disadvantageous to the Customer, the Customer may cancel the Agreement free of charge. This provision does not apply to Customers as referred to in article 5.12 (registered via a CPO or white-label partner), for whom the service fee is fixed for the term; such a third-party fee is governed for them by the arrangements with the partner concerned.

6.1 Only MID-certified meters integrated in the charger qualify. Overview: joulo.nl/check-charger.

6.2 Joulo facilitates purchase and installation through partner installers.

6.3 Joulo is not liable for installation quality.

6.4 Charger malfunctions are the Customer's responsibility.

6.5 Joulo may close the Platform for non-compliant charger models.

6.6 No double reward. The Customer warrants that for self-generated electricity supplied to transport via the charger and booked as 100% renewable, no operating subsidy (such as SDE++) has been received. For such quantities the 100% renewable reward lapses under the Regeling energie vervoer. Charging from the grid, including with net metering (saldering), does not fall under this.

6.7 Cooperation with NEa inspections. The NEa may verify a booking or carry out an on-site inspection. The Customer cooperates with this, including granting access to the charger and the MID meter and demonstrating that the installation matches the registered data. In case of insufficient cooperation, or if the NEa rejects a booking on that ground, the right to compensation for the kWh concerned lapses.

6.8 Charger via employer. If the charger is provided by or through the Customer's employer, the Customer aligns the granting of the ERE mandate with the employer in advance. Joulo is not responsible for claims between the Customer and their employer.

6.9 Supply to transport. Compensation applies exclusively to electricity supplied to an electric vehicle via the charger. The Customer warrants that submitted charging sessions and kWh genuinely relate to this and do not include electricity supplied to other applications. In case of breach, articles 5.10 and 10.7 apply.

7.1 All rights to the platform belong to Joulo B.V.

7.2 The Customer receives a personal, non-transferable right of use.

7.3 Customer data remains the Customer's property.

8.1 Joulo is only liable for direct, demonstrable damage.

8.2 Not liable for: market fluctuations, unconnected meters, legislative changes, NEa outages.

8.3 Never liable for indirect or consequential damage.

8.4 Maximum compensation: amount paid out in the 12 months before the incident.

8.5 Claims expire after 12 months.

8.6 Customer liability. The Customer is liable for damage Joulo suffers because the Customer culpably provided incorrect, incomplete, or misleading data or breached their obligations under the Agreement. This may include sanctions imposed by regulators, such as the NEa, and third-party claims directly related to the data supplied by the Customer. The Customer indemnifies Joulo against such third-party claims.

9.1 Joulo treats customer data confidentially per the Privacy Policy.

9.2 Joulo only shares personal data with third parties if: (i) this is necessary to provide the services (such as ERE registration), or (ii) Joulo is legally required to do so.

9.3 The Customer treats login credentials confidentially.

9.4 Exchanged business information is treated confidentially.

10.1 The Agreement is entered into for the running calendar year (1 January to 31 December). The ERE authorisation is exclusive and applies per calendar year: only one booking service provider per EAN code can be registered with the NEa per calendar year. Switching to a different booking service provider for the same EAN code within a running calendar year is therefore not possible (see also articles 3.6, 10.5, and 10.6).

10.2 Renewal is possible per calendar year.

10.3 The Customer may cancel at any time with 1 month's notice. Cancellations received by Joulo no later than 30 November prevent the Agreement from being silently renewed for the following calendar year.

10.4 Joulo can cancel with 3 months notice.

10.5 After cancellation, Joulo remains the booking service provider for the EAN code registered with Joulo for the remainder of the current calendar year. All kWh measured within that year are booked with the NEa, sold, and paid out net to the Customer by Joulo, at the service fee applicable at the moment of booking.

10.6 This restriction follows from the fact that only one booking service provider per EAN code per calendar year can be registered with the NEa (see also article 3.6). The Customer may appoint a different booking service provider for the same EAN code only from the next calendar year onwards.

10.7 Immediate termination possible in case of fraud or misuse.

10.8 Joulo may suspend access upon suspected misuse.

10.9 In case of bankruptcy, the Agreement ends by operation of law.

10.10 Joulo is required under applicable law and regulation to retain administrative data underlying submitted ERE registrations, in particular for tax purposes and for audits conducted by or on behalf of the NEa. A Customer request to erase personal data may be refused on this ground insofar as the data are necessary to substantiate previously booked ERE credits. The Privacy Policy describes which data this concerns and the applicable retention periods (Privacy Policy).

10.11 Relocation. ERE registration is tied to the EAN code of the Customer's connection. On relocation, the Agreement ends for that EAN code on the date the Customer's connection or energy contract at the old address ends. kWh measured and MID-recorded up to that end date are still booked, sold, and paid out net by Joulo. The Customer reports a relocation as soon as possible, and no later than one month before the connection's end date, via info@joulo.nl or the dashboard, stating the end date. At the new address the Customer can re-register the new connection; a new calendar year starts for that new EAN code.

11.1 Changes are announced at least 1 month in advance.

11.2 Continued use after the notice period counts as acceptance.

11.3 Service fee changes: see article 5.7.

11.4 Change of regulation. If the laws or regulations governing ERE booking change, or such a change is reasonably foreseeable, and this affects the Agreement, Joulo may amend the Agreement insofar as necessary to continue to comply with that regulation. Joulo informs the Customer of this. If the amendment is disadvantageous to the Customer, the Customer may cancel the Agreement free of charge.

11.5 If a change of regulation means that booking, registering, or trading ERE credits is no longer permitted or no longer reasonably justifiable for Joulo, Joulo may terminate the Agreement with immediate effect. In that case Joulo owes no compensation, nor does the Customer.

12.1 Dutch law applies.

12.2 Complaints first via info@joulo.nl, response within 10 business days.

12.3 In case of disagreement: mediator, then competent court in the Netherlands.

13.1 Customers can invite others to register with Joulo via a personal referral link.

13.2 For each active referral, the service fee is reduced by 1 percentage point, for both the referrer and the referee. The service fee can be reduced down to a minimum of 10%.

13.3 There is no maximum number of referrals a Customer may bring in. The service fee can never become lower than 10% through referrals.

13.4 A referral is active once the invitee has created a Joulo account through the referral link and remains a customer. Joulo may tighten the activation criteria when needed to prevent misuse or safeguard referral quality.

13.5 If the invitee at any point ceases to have ERE credits registered via Joulo or terminates the Agreement, the corresponding discount lapses for both parties.

13.6 Joulo reserves the right to modify or terminate the referral programme with 1 month's notice.

13.7 Misuse of the referral programme (including self-referrals, fake accounts, or manipulation) leads to exclusion from the programme and may result in termination of the Agreement.

14.1 Joulo collaborates with external parties ("Partners"). Partners can register in the following categories:

• Installation partners • installers of charging infrastructure
• Advisory partners • energy consultants, advisors, estate agents, and other referrers
• Energy partners • energy suppliers and energy companies
• Technology partners • manufacturers of chargers and related hardware/software
• Media partners • publishers, websites, and content platforms that bring Joulo to the attention of their audience

14.2 Specific requirements apply per partner category. Joulo determines which documents and data are required per category (e.g. Chamber of Commerce number, partner agreement, business IBAN).

14.3 Partner compensation is defined per category in a separate partner agreement.

14.4 Service fee discounts and revenue sharing apply exclusively to partners who have formally registered with Joulo and hold "active" status in the system. Energy companies and other parties that have not (yet) formally registered as a partner are not entitled to any discount, revenue share, or other partner compensation.

14.5 Joulo may unilaterally amend partner terms with 1 month's notice.

14.6 For the service fee of Customers who qualify for a partner tariff via a partner, or who are registered via a CPO or white-label partner, article 5.11 and article 5.12 apply respectively.

15.1 The net proceeds of ERE credits sold on behalf of the Customer are held, from the moment of receipt until Payout, in a separate client-funds account (derdenrekening) at Rabobank, which is segregated from Joulo's corporate assets (working capital).

15.2 Joulo does not use the client funds held in this account for its own operations. Because of this segregation, the balance intended for the Customer falls outside any bankruptcy of Joulo.

15.3 The balance intended for the Customer is transferred quarterly to the IBAN provided by the Customer, in accordance with article 5. This provision does not affect the fact that the value of ERE credits not yet sold is market-dependent and is only received as proceeds in the client-funds account after sale.

16.1 Joulo is not required to perform an obligation if prevented from doing so by force majeure: circumstances beyond its control, including outages at the NEa or other registers, failures or changes in third-party networks, APIs, or platforms, power or internet outages, cyber incidents, government measures, and strikes.

16.2 During force majeure, Joulo's obligations are suspended. Joulo informs the Customer as soon as possible and limits the consequences where reasonably possible.

16.3 If the force majeure lasts longer than 90 days, both parties may terminate the Agreement without owing each other any compensation. Charging sessions already measured and booked are settled in accordance with article 5 where possible.

17.1 Void provisions are replaced by valid alternatives.

17.2 Joulo may transfer rights to a legal successor.

17.3 These terms are effective from 29 March 2026.