Terms and Conditions

2.1 These Terms and Conditions apply to everyone who uses the Joulo platform or purchases services from Joulo.

2.2 Joulo expressly rejects any purchase or other conditions of the Customer.

2.3 Deviations only apply if confirmed in writing by Joulo.

2.4 In case of conflict between a signed Agreement and these terms, the Agreement prevails.

3.1 The Agreement is formed at the moment the Customer registers on the Platform, accepts these Terms and Conditions, and grants the ERE mandate.

3.2 Quotations and other commercial communications are non-binding and, where applicable, valid for 30 days.

3.3 The Customer warrants the accuracy, completeness, and timeliness of all submitted data and supporting documents.

3.4 Joulo reserves the right to refuse, suspend, or subject any registration to additional verification. Joulo tells the Customer why, unless the law prohibits this.

3.5 Required data include at least: EAN code, MID proof, charger ID, and IBAN.

3.6 Only one booking service provider can be registered per EAN code. The Customer warrants that no conflicting registration, power of attorney, assignment, or exclusivity arrangement with a third party applies. During the term, the Customer does not authorise any other booking service provider for the same EAN code and does not book the charged electricity themselves.

3.7 The ERE framework has been legally anchored since 31 March 2026. The validity of the Agreement is not suspended by further implementation rules, administrative processing, or operational acceptance within Joulo or NEa systems.

3.8 By granting the ERE mandate, the Customer expressly authorises Joulo to book the Customer's charging sessions in its own name, to administer the resulting ERE's and sell them in its own name and for the account of the Customer, and to pay out the net proceeds after deduction of the agreed service fee. Joulo books as a booking service provider (article 9.7.1.1 of the Environmental Management Act). The NEa credits the ERE's to Joulo's account in the Register Energie voor Vervoer (article 9.7.4.6(1) of the Environmental Management Act). The right to have the kWh of the connection booked and the right to the net proceeds remain with the Customer.

3.9 Right of withdrawal. A Customer who is a consumer has the right to dissolve the Agreement within 14 days of its formation without giving reasons (article 6:230o of the Dutch Civil Code). The cooling-off period starts at the moment the Agreement is formed. On timely withdrawal, the ERE mandate lapses, the Agreement ends, and no costs apply to the Customer. This statutory right of withdrawal does not apply to business customers and HOAs. The Customer withdraws by a message via the dashboard or to info@joulo.nl, and may use the model withdrawal form (in Dutch) to do so; this is not mandatory.

3.10 Authority. The Customer warrants being entitled to grant the ERE mandate for the submitted EAN code, as the person registered as connection holder for the specified EAN code in the CAR (Centraal Aansluitingenregister), or with that holder's consent. Anyone registering on behalf of a business or HOA warrants being authorised to represent it. Business customers cooperate, within 14 days of Joulo's request, with the formalities the NEa requires for the authorisation, such as confirmation via eHerkenning.

3.11 Duty to report changes. The Customer reports changes relevant to the ERE registration within 14 days via the dashboard or info@joulo.nl. This includes at least: a name change, a change of the EAN code or the CAR registration, replacement, extension, or removal of the charger or the MID meter, the end or transfer of the energy contract, and a changed use of the connection. Article 10.11 applies to relocation.

3.12 Authorisation for the NEa. Through the ERE mandate, the Customer authorises the NEa to request and inspect, from the distribution system operator, the data in the Central Connection Register (section 2.1 of the Information Code Electricity and Gas) relating to the connection submitted with the mandate. This consent is limited to the data the NEa requires to carry out its supervisory tasks under the renewable energy for transport system. This authorisation for the NEa is separate from Joulo's own authority to request data from third parties (article 4.9).

4.1 Joulo handles the complete ERE registration chain.

4.2 Joulo is not an energy supplier.

4.3 ERE calculation: kWh × renewable_share × 183 × 3.6 / 1000. Source: NEa.

4.4 The Customer is responsible for the charger's internet connection.

4.5 Joulo targets 99% uptime.

4.6 Joulo independently determines when to sell the ERE's.

4.7 Joulo may engage third parties to deliver the services. Sharing personal data with third parties only occurs in accordance with article 9 and the Privacy Policy.

4.8 Best-efforts obligation. Joulo's services constitute a best-efforts obligation, not an obligation of result. Joulo does not guarantee any proceeds, ERE price or value, or acceptance or allocation by the NEa, and depends on third parties for the result, including the NEa and market parties. Stated prices and expected proceeds are indicative.

4.9 Data from third parties. The ERE mandate includes Joulo's authority to request data about the Customer's connection, charger, and charging sessions from third parties for the performance of the services, including the charger's manufacturer or operator, the grid operator, a measurement service, and the CAR. This includes a request on the Customer's behalf to the charger's manufacturer or platform to share the charging sessions and metering data with Joulo, under Article 5 of the EU Data Act (Regulation (EU) 2023/2854). This also includes retrieving, via a measurement service, the metering data (meter readings and consumption data) of the Customer's energy connection, insofar as necessary for the registration, validation, or substantiation of ERE bookings. The measurement service engaged by Joulo is currently Homewise B.V. (Chamber of Commerce no. 95418415), an independent service provider (ODA); the Customer authorises this measurement service to request the connection data and metering data required for this purpose from the grid operator and from the CAR (Central Connection Register). Joulo may engage a different measurement service and announces such a change in accordance with article 11.1. Requesting and sharing personal data only occurs in accordance with article 9 and the Privacy Policy.

4.10 Measurement sources. Joulo determines which measurement sources and delivery formats are accepted for ERE registration. The complete session data (the Charge Detail Record, CDR) is essential for booking; without a valid CDR, a Charging session cannot be booked. Manually delivered session data, such as an export from the charger's app or backend, is only accepted after review and in principle only for chargers for which an automatic data connection with Joulo exists or has existed. Joulo may refuse a manual delivery if its origin, accuracy or traceability cannot be sufficiently demonstrated.

4.11 Check per charging session. On registration, Joulo accepts the authorisation, not every charging session. Joulo checks every charging session separately, also after booking. If a charging session does not demonstrably meet these terms or the regulations, it does not count.

5.1 No upfront payment for individuals. Service fee starts from 10% via referrals, according to the tiers below.

5.2 Individuals: 20% of gross revenue by default, including VAT. Loyalty discount: from 1 January of the calendar year following the registration year, the service fee decreases by 1 percentage point per calendar year, up to a maximum of 3 percentage points after three calendar years. Active referrals can lower the service fee further. The combined minimum floor of loyalty and referral discounts is 10%.

5.3 Businesses and HOAs: 15% of gross revenue by default, excluding VAT. Loyalty discount: from 1 January of the calendar year following the registration year, the service fee decreases by 1 percentage point per calendar year, up to a maximum of 3 percentage points after three calendar years. Active referrals can lower the service fee further. The combined minimum floor of loyalty and referral discounts is 10%.

5.4 For private customers, Joulo bears the cost of the mandatory verification by an independent verifier; it is covered by the service fee. For businesses, Joulo charges the mandatory verification by an independent verifier separately, per connection per calendar year and excluding VAT: €50 up to 20,000 kWh per connection and €180 from 20,000 to 75,000 kWh per connection. Joulo only charges connections for which it books. Above 75,000 kWh per connection, or with own generation, the verification is more extensive; the amount is then stated in advance in the quote. Joulo deducts the verification costs from the payout. HOAs pay a one-off €150 excluding VAT contribution for the verification; it expires above 10,000 ERE's.

5.5 Payouts are made quarterly, within 30 days after the end of the quarter in which the conditions of article 5.9 have been met. Only for as long as a mandatory verification (article 5.4) or acceptance by the NEa has not yet been completed does the payout of the kWh concerned move to the next quarter; Joulo informs the Customer of this in the dashboard.

5.6 Sessions before registration may count if after 1 January 2026 and MID-measured.

5.7 Joulo announces a change to the service fee at least 1 month in advance. An increase of the service fee in article 5.2 or 5.3 never takes effect during the current calendar year: Joulo announces it by 31 October at the latest, and the increase applies from the following 1 January. This lets the Customer cancel by 31 December and switch as per 1 January (article 10.3). An increase only applies to kWh measured from that 1 January onwards. For kWh from the calendar year before, the service fee of that year applies, even if Joulo books them after 1 January. A decrease takes effect immediately. The lapse of an individual discount or partner rate follows articles 5.11, 5.12 and 13.

5.8 The Customer may not suspend or set off payouts.

5.9 Conditions for payout. Payout takes place after: (i) the booking has been accepted by the NEa and the ERE's have been definitively allocated, (ii) the ERE's have been sold and Joulo has received the proceeds in the account referred to in article 15, and (iii) any required verification or audit has been completed. The period in article 5.5 starts once these conditions have been met. The Customer warrants that the IBAN provided is correct and up to date.

5.10 Correction and recovery. If the NEa rejects, corrects, or reverses a booking, if the booking verifier rejects kWh, if data that becomes available later shows that kWh do not meet article 6 or articles 10.11 and 10.12, or if it turns out the Customer provided incorrect or incomplete data, Joulo may correct the registrations concerned, adjust or suspend amounts not yet paid out, recover amounts already paid out, and set off claims against the Customer with future payouts. Joulo informs the Customer of this, stating the reason.

5.11 Partner tariff (lowest tariff applies). Joulo's partners (article 14) may offer their customers a deviating service fee (the partner tariff). If the Customer qualifies for a partner tariff, Joulo automatically applies the lowest of: (a) the partner tariff and (b) the service fee that applies to the Customer under this article 5, including loyalty and referral discounts. A lower service fee the Customer already has is therefore retained. Joulo verifies every quarter, prior to the payout, whether the Customer still meets the conditions of the partner tariff; the Customer consents to Joulo verifying their customer status with the partner for this purpose. If the Customer no longer qualifies, for example because the Customer is no longer a customer of the partner, the service fee under this article 5 applies again from the next quarter. Loyalty and referral discounts accrued in the meantime continue to count.

5.12 Customers registered via a CPO or white-label partner. For Customers registered via a CPO or white-label partner of Joulo, the service fee communicated to the Customer upon registration via that partner applies. This service fee applies for as long as the Customer remains connected to Joulo via that partner; Joulo establishes this per quarter at the time of the Payout. The loyalty discount (articles 5.2 and 5.3), the referral discount (article 13), and the partner tariff (article 5.11) do not apply to these Customers. Arrangements on the distribution of the net proceeds between the partner and the Customer follow from the partner's terms.

5.13 Costs of data access. Costs of retrieving charging session data fall under the service fee. This also applies to a fee that a manufacturer or operator of chargers asks Joulo for access to that data.

5.14 Check after the end of the calendar year. An independent booking verifier checks the bookings of a calendar year after that year ends, and the NEa can still check, correct or reverse bookings after that. Charging sessions, ERE's and amounts the Platform shows before that check are therefore provisional. Article 5.10 can still apply after a payout.

6.1 Only kWh measured by a MID-certified meter inside the enclosure of the charger qualify. The charger must also read that MID meter and pass on its measurement. If the charger passes on its own counter, those kWh do not count, even if a MID meter sits inside the enclosure. Overview: joulo.nl/check-charger.

6.2 Joulo facilitates purchase and installation through partner installers.

6.3 Joulo is not liable for installation quality.

6.4 Charger malfunctions are the Customer's responsibility.

6.5 Joulo may close the Platform for non-compliant charger models.

6.6 No double reward. The Customer warrants that for self-generated electricity supplied to transport via the charger and booked as 100% renewable, no operating subsidy (such as SDE++) has been received. For such quantities the 100% renewable reward lapses under the Regeling energie vervoer. Charging from the grid, including with net metering (saldering), does not fall under this.

6.7 Cooperation with NEa inspections. The NEa may verify a booking or carry out an on-site inspection. The Customer cooperates with this, including granting access to the charger and the MID meter and demonstrating that the installation matches the registered data. In case of insufficient cooperation, or if the NEa rejects a booking on that ground, the right to compensation for the kWh concerned lapses.

6.8 Charger via employer. If the charger is provided by or through the Customer's employer, the Customer aligns the granting of the ERE mandate with the employer in advance. Joulo is not responsible for claims between the Customer and their employer.

6.9 Supply to transport. Compensation applies exclusively to electricity supplied to an electric vehicle via the charger. The Customer warrants that submitted charging sessions and kWh genuinely relate to this and do not include electricity supplied to other applications. In case of breach, articles 5.10 and 10.7 apply.

6.10 Location of the MID meter. The MID meter sits inside the enclosure of the charger. A meter placed outside it, for example in the meter cupboard, in a separate added housing or on a DIN rail elsewhere in the installation, produces no bookable kWh. This also applies if that meter is MID-certified or is connected to the charger and reads its charging sessions. If the Customer submits such measurements as the charger's measurement, this counts as misuse within the meaning of article 10.7 and article 5.10 applies.

6.11 MID assessment is provisional. Joulo assesses whether a charger and its charging sessions meet articles 6.1 and 6.10 based on the data Joulo has at that moment. An approval of MID evidence, the status in the dashboard and a message from support are therefore provisional. If it later turns out that these requirements were not met, for example from data of the manufacturer or platform of the charger, from the verification or from the NEa, Joulo adjusts its assessment. The kWh that do not meet the requirements then do not count, even if the dashboard showed them as eligible before. Article 5.10 applies. Joulo informs the Customer, stating the reason.

6.12 Feed-in from the vehicle (V2G). Electricity fed back from the vehicle battery to the home or the grid is not eligible (Regeling energie vervoer, article 9). Joulo only books the kWh the charger delivered to the vehicle. kWh fed back do not count. The Customer ensures that feed-in is visible in the metering and session data of the charger.

7.1 All rights to the platform belong to Joulo B.V.

7.2 The Customer receives a personal, non-transferable right of use.

7.3 Customer data remains the Customer's property.

8.1 Joulo is only liable for direct, demonstrable damage.

8.2 Not liable for: market fluctuations, unconnected meters, legislative changes, NEa outages.

8.3 Joulo is not liable for indirect or consequential damage. The limitations of articles 8.1 to 8.4 do not apply in case of intent or deliberate recklessness of Joulo or its managers.

8.4 Maximum compensation: amount paid out in the 12 months before the incident.

8.5 Claims against Joulo expire 12 months after the Customer became aware of the damage and of Joulo as the liable party. If that period is unreasonably onerous for a consumer, the statutory limitation period applies.

8.6 Customer liability. The Customer is liable for damage Joulo suffers because the Customer culpably provided incorrect, incomplete, or misleading data or breached their obligations under the Agreement. This may include sanctions imposed by regulators, such as the NEa, and third-party claims directly related to the data supplied by the Customer. The Customer indemnifies Joulo against such third-party claims.

9.1 Joulo treats customer data confidentially per the Privacy Policy.

9.2 Joulo only shares personal data with third parties if: (i) this is necessary to provide the services (such as ERE registration), (ii) Joulo is legally required to do so, or (iii) the Customer chooses an energy company in their account that is a Joulo partner. In that last case the energy company sees, per connection (EAN code), the status of the registration, the number of ERE's and the expected and received payout per quarter. Joulo does not share name, address, IBAN or charging sessions. The Customer can turn this off at any time in their account. After that the energy company no longer receives this data.

9.3 The Customer treats login credentials confidentially.

9.4 Exchanged business information is treated confidentially.

10.1 The Agreement is entered into for the running calendar year (1 January to 31 December). The ERE authorisation is exclusive and is granted for five full calendar years, so the Customer does not need to re-authorise every year. The authorisation has a fixed term and is not tacitly renewed: the NEa requires an authorisation to state its date of issue and a validity period in calendar years (article 9(8) of the Regeling energie vervoer); after it expires, a new authorisation is required. The Customer may withdraw the authorisation as per the end of each calendar year, or earlier through an immediate termination (article 10.3). If the Agreement ends, the authorisation lapses as per the end date of the Agreement; the authorisation never runs longer than the Agreement. Only one booking service provider per EAN code can be registered with the NEa per calendar year. Switching to a different booking service provider for the same EAN code within a running calendar year is therefore not possible (see also articles 3.6, 10.5, and 10.6). For authorisations granted before 24 July 2026, the one-calendar-year term granted at the time applies.

10.2 The Agreement runs for as long as the ERE authorisation is valid (article 10.1). There is no renewal for a new fixed period: the Customer can always cancel free of charge (article 10.3). After the authorisation expires, the Agreement only continues if the Customer grants a new authorisation.

10.3 The Customer may cancel at any time free of charge. Because only one booking service provider per EAN code can be registered with the NEa per calendar year, a cancellation takes effect at the end of the running calendar year: a cancellation received by Joulo no later than 31 December ends the Agreement as per the end of that calendar year, and the Agreement is then not renewed. The same date applies to a switch: with a cancellation received no later than 31 December, the Customer can switch to a different booking service provider as of 1 January. Article 10.5 continues to apply until the end date. At cancellation, the Customer may also choose an immediate termination. The Agreement and the authorisation then end no later than one month after Joulo receives the cancellation. From that date, Joulo stops retrieving charging session data and stops booking. Joulo still books the charging sessions up to that date and pays them out net (article 10.5). No other booking service provider can book charging sessions after that date in the same calendar year for that EAN code (article 10.6).

10.4 Joulo can cancel with 3 months notice.

10.5 After cancellation, Joulo remains the booking service provider for the EAN code registered with Joulo for the remainder of the current calendar year. All kWh measured within that year are booked with the NEa, sold, and paid out net to the Customer by Joulo, at the service fee applicable at the moment of booking. An increase of the service fee that takes effect after those kWh were measured does not apply to them (article 5.7). With an immediate termination (article 10.3), this only applies to kWh measured up to the end date.

10.6 This restriction follows from the fact that only one booking service provider per EAN code per calendar year can be registered with the NEa (see also article 3.6). The Customer may appoint a different booking service provider for the same EAN code only from the next calendar year onwards.

10.7 Immediate termination possible in case of fraud or misuse.

10.8 Joulo may suspend access upon suspected misuse.

10.9 In case of bankruptcy, the Agreement ends by operation of law.

10.10 Joulo is required under applicable law and regulation to retain administrative data underlying submitted ERE registrations, in particular for tax purposes and for audits conducted by or on behalf of the NEa. A Customer request to erase personal data may be refused on this ground insofar as the data are necessary to substantiate previously booked ERE's. The Privacy Policy describes which data this concerns and the applicable retention periods (Privacy Policy).

10.11 Relocation. ERE registration is tied to the EAN code of the Customer's connection. On relocation, the Agreement ends for that EAN code on the date the Customer's registration as connection holder in the CAR for the old address ends. kWh measured and MID-recorded up to that end date are still booked, sold, and paid out net by Joulo. The Customer reports a relocation as soon as possible, and no later than one month before the connection's end date, via info@joulo.nl or the dashboard, stating the end date. At the new address the Customer can re-register the new connection. A natural person authorises one booking service provider per calendar year, for one connection and for a full calendar year, and is connection holder for that whole year. Only one authorisation can apply to a connection in a calendar year. If the Customer moves during a calendar year and had already authorised a booking service provider at the old address in that year, Joulo or another one, that authorisation ends on the move date. kWh on the new connection then only count from 1 January of the calendar year after the relocation. This also applies if the Customer installs their own charging station at the new address or takes their charging station along. If the Customer had not authorised a booking service provider at the old address, the new connection is the first authorisation of that year and kWh count from the day the Customer is connection holder there. These rules follow from how the NEa applies the Regeling energie vervoer.

10.12 Address on 1 January. For each calendar year, before the first payout for that year, the Customer confirms that on 1 January of that year they were already registered in the CAR as connection holder of the stated EAN code. If the Customer does not confirm this, kWh on that connection count from 1 January of the following year (article 10.11). This keeps Joulo from counting charging sessions of a previous occupant, or of a second address in the same year. If the confirmation turns out to be incorrect, article 5.10 applies.

11.1 Changes are announced at least 1 month in advance.

11.2 Continued use after the notice period counts as acceptance. If a change is disadvantageous to the Customer, the Customer can cancel the Agreement free of charge before the change takes effect. For that Customer the previous terms then keep applying until the end date of the Agreement, unless the change is needed to comply with laws or regulations (article 11.4).

11.3 Service fee changes: see article 5.7.

11.4 Change of regulation. If the laws or regulations governing ERE booking change, or such a change is reasonably foreseeable, and this affects the Agreement, Joulo may amend the Agreement insofar as necessary to continue to comply with that regulation. Joulo informs the Customer of this. If the amendment is disadvantageous to the Customer, the Customer may cancel the Agreement free of charge.

11.5 If a change of regulation means that booking, registering, or trading ERE's is no longer permitted or no longer reasonably justifiable for Joulo, Joulo may terminate the Agreement with immediate effect. In that case Joulo owes no compensation, nor does the Customer.

12.1 Dutch law applies.

12.2 Complaints first via info@joulo.nl, response within 10 business days.

12.3 If the parties cannot resolve a dispute together, they may engage an independent mediator. Mediation is not mandatory for a consumer. Disputes are submitted to the competent court in the Netherlands. A consumer may also submit the dispute to the court of their place of residence.

13.1 Customers can invite others to register with Joulo via a personal referral link.

13.2 For each active referral, the service fee is reduced by 1 percentage point, for both the referrer and the referee. The service fee can be reduced down to a minimum of 10%.

13.3 There is no maximum number of referrals a Customer may bring in. The service fee can never become lower than 10% through referrals.

13.4 A referral is active once the invitee has created a Joulo account through the referral link and remains a customer. Joulo may tighten the activation criteria when needed to prevent misuse or safeguard referral quality.

13.5 If the invitee terminates the Agreement or ceases to have ERE's registered via Joulo, the corresponding discount lapses for both parties as of the next quarter. Joulo informs the Customer of this before the next payout; quarters already settled are not recalculated.

13.6 Joulo reserves the right to modify or terminate the referral programme with 1 month's notice.

13.7 Misuse of the referral programme (including self-referrals, fake accounts, or manipulation) leads to exclusion from the programme and may result in termination of the Agreement.

14.1 Joulo collaborates with external parties ("Partners"). Partners can register in the following categories:

• Installation partners • installers of charging infrastructure
• Advisory partners • energy consultants, advisors, estate agents, and other referrers
• Energy partners • energy suppliers and energy companies
• Technology partners • manufacturers of chargers and related hardware/software
• Media partners • publishers, websites, and content platforms that bring Joulo to the attention of their audience

14.2 Specific requirements apply per partner category. Joulo determines which documents and data are required per category (e.g. Chamber of Commerce number, partner agreement, business IBAN).

14.3 Partner compensation is defined per category in a separate partner agreement.

14.4 Service fee discounts and revenue sharing apply exclusively to partners who have formally registered with Joulo and hold "active" status in the system. Energy companies and other parties that have not (yet) formally registered as a partner are not entitled to any discount, revenue share, or other partner compensation.

14.5 Joulo may unilaterally amend partner terms with 1 month's notice.

14.6 For the service fee of Customers who qualify for a partner tariff via a partner, or who are registered via a CPO or white-label partner, article 5.11 and article 5.12 apply respectively.

15.1 The net proceeds of ERE's sold for the account of the Customer are held, from the moment of receipt until Payout, in a separate bank account at Rabobank, which Joulo keeps apart from the account it uses for its own operations (working capital).

15.2 Joulo does not use the client funds held in this account for its own operations. This segregation is an administrative and organisational measure by Joulo. The account is not a statutory client-funds account (derdenrekening or kwaliteitsrekening) and is not held by a foundation for third-party funds (stichting derdengelden).

15.3 The balance intended for the Customer is transferred quarterly to the IBAN provided by the Customer, in accordance with article 5. This provision does not affect the fact that the value of ERE's not yet sold is market-dependent and is only received as proceeds in this account after sale.

16.1 Joulo is not required to perform an obligation if prevented from doing so by force majeure: circumstances beyond its control, including outages at the NEa or other registers, failures or changes in third-party networks, APIs, or platforms, power or internet outages, cyber incidents, government measures, and strikes.

16.2 During force majeure, Joulo's obligations are suspended. Joulo informs the Customer as soon as possible and limits the consequences where reasonably possible.

16.3 If the force majeure lasts longer than 90 days, both parties may terminate the Agreement without owing each other any compensation. Charging sessions already measured and booked are settled in accordance with article 5 where possible.

17.1 Void provisions are replaced by valid alternatives.

17.2 Joulo may transfer rights to a legal successor.

17.3 These terms are effective from 29 March 2026.