Partner Terms

For installers, media partners, advisory firms, and energy or platform partners.

Last update: 22 October 2026 • Joulo B.V. • KvK 42023359

1. Scope and order of precedence

  • •These terms apply to every partner in the Joulo partner program: installers, media partners, advisory firms, energy companies and platform partners.
  • •The partner is a registered business with a valid Chamber of Commerce (KvK) registration.
  • •The terms that differ per partner are in the partner schedule attached to the partner agreement. The partner accepts it in the partner portal or signs it digitally. In case of conflict the schedule prevails, then the agreement, then these terms.
  • •Outside these terms: the white-label platform for CPOs and energy companies, the booking software for parties that book with the NEa themselves, and the ambassador program for private individuals.
  • •Articles 9 to 11 apply to installers only. Article 12 applies to media partners only.

2. Registration, approval and portal

  • •Registration runs through the onboarding on joulo.nl. Joulo reviews each application for quality, brand fit and compliance, and may refuse, suspend or withdraw an application.
  • •After approval the partner gets access to the partner portal at partners.joulo.nl. It holds the referred customers and their journey, the charging stations with their status, the requests, the payouts, the materials, the contracts and the settings. Which parts are open depends on the type of partner.
  • •The partner watches its customers' charging stations but does not control them: no reboot, no remote settings, no start or stop of a charging session.
  • •The partner may give colleagues access to the portal and is responsible for their actions. The IBAN and the ownership of the partner environment stay with the main account.
  • •An API key belongs to the partner alone. The partner keeps it secret, uses it only for its own customers and reports misuse at once. Joulo may revoke a key on misuse or a security risk.
  • •Joulo may change the portal's features. Insight into customers and statements stays available.

3. Roles and customer contact

  • •The partner acts for its own account and risk. No employment, agency or exclusivity arises. Both parties may work with third parties.
  • •The partner refers the customer to Joulo. Joulo registers the customer, books the kWh on its own account with the NEa, sells the ERE and pays the customer every quarter. After registration Joulo is the point of contact for the ERE service.
  • •The customer remains the EAN holder and keeps the right to the proceeds. The customer accepts the general terms and grants the mandate to Joulo personally. The partner cannot do so on the customer's behalf.
  • •The partner refers through the referral link, through the portal (email invitations, pre-registration with a customer list, pre-staged charging stations, on-site connection) or through the API. Joulo sends an invitation on the partner's behalf and honours unsubscribes.
  • •The partner registers a customer only with that customer's demonstrable consent and supplies no more data than needed: name or company name, email address, EAN code, brand and identifier of the charging station and the partner's own customer reference. Customer data flows only through the portal or the API, never as a file by unsecured email, and is not resold or shared without a legal basis.
  • •The partner does not present itself as an employee or representative of Joulo. Communication with the NEa or with ERE buyers about Joulo runs through Joulo.

4. Communication and claims

  • •The partner informs the customer correctly about: the service fee and any customer discount, the quarterly payout, the term (cancellable yearly), the requirement of a MID meter inside the charging station, and the fact that ERE proceeds fluctuate.
  • •If the partner names a yield, it is only an amount Joulo publishes itself, with the date of that publication. The partner never promises a guaranteed yield or a fixed price.
  • •On Joulo's status with the NEa the partner states the fact: Joulo B.V. has its own account in the Register Energie voor Vervoer (REV). The partner never writes that the NEa recognises, accredits or approves Joulo.
  • •Only kWh measured by a MID meter inside the housing of the charging station qualify. The partner does not promise eligibility before Joulo has established it per charging station, and does not offer an external sub-meter as a solution. Charging sessions count from the moment the MID meter is in place.
  • •Misleading claims about an obligation, exclusivity or legal deadlines are not allowed.
  • •Joulo provides current facts, logos and imagery in the portal and on joulo.nl/merk. Joulo announces changes that affect these claims 30 days in advance.

5. Acquisition and attribution

  • •Joulo attributes a customer to the partner when the customer registers through the referral link, through the portal (pre-registration, invitation or pre-staged charging stations) or through the API, within the attribution window. The default is 30 days after a click on the link. A code without a click counts only if the partner schedule says so.
  • •If a visitor clicks the links of several partners, the last click before registration counts. Joulo's records are decisive.
  • •Attribution is fixed at registration. An existing Joulo customer is not attributed afterwards. One partner per customer. Joulo does not change attribution retroactively, not even at the partner's request.
  • •One exception: if an existing customer chooses an installer through a Joulo quote request and that installer wins the job, Joulo attributes the customer to that installer from then on. An energy partner stays alongside. The customer is informed and decides what the installer sees.
  • •Not allowed: bidding on the Joulo brand name in search engines, offering the referral code on coupon or cashback sites or forums, setting a cookie without a deliberate click, rewarding visitors for a click or registration without agreement, and unsolicited electronic messages. Registrations by the partner itself, its directors or its employees do not count.
  • •A registration from acquisition in breach of this article earns no compensation. Joulo may set off compensation already paid.

6. Service fee and customer discount

  • •The customer pays Joulo a service fee under the general terms: by default 20% of gross proceeds including VAT for private individuals (category A) and 15% excluding VAT for businesses (categories B and C), with verification costs charged separately. The categories follow the independent booking verifier.
  • •If the partner schedule names a customer discount, Joulo lowers the service fee of every attributed customer by that number of percentage points. The discount stacks with referral and loyalty discounts down to the floor in the partner schedule. The public floor for the service fee is 10%.
  • •Joulo may close a customer discount for new registrations with 30 days' notice. Customers already registered keep their discount.
  • •Joulo guarantees no price or yield per kWh. Calculators and indications are not binding.

7. Partner compensation

  • •Models: revenue share (a percentage of the gross proceeds of sold ERE), a fixed amount per connected MID charging station, or a recurring amount per MID charging station per quarter. Without a stated model, revenue share applies.
  • •A new partner starts at a 3% revenue share and a 2 percentage point customer discount. A different percentage is set in the partner schedule and prevails.
  • •Private (category A): the revenue share includes VAT and runs as long as the customer books through Joulo. Per charging session the compensation is at most the difference between the customer's service fee and the Joulo floor in the partner schedule. If that floor is 0%, the partner receives the full percentage.
  • •Business (categories B and C): only if the partner schedule says so, excluding VAT, according to the volume tiers per connection, for the agreed number of years per customer (default 5). Without a statement the business compensation is nil.
  • •Basis: ERE actually sold, at the realised price. If a buyer fails to pay, Joulo resells those ERE and settles at that new price. An indication of unsold ERE is not binding.
  • •Compensation applies only to demonstrably attributed, valid and fraud-free registrations. Corrections, clawbacks and cancellations on the customer's side carry through. There is no minimum: compensation runs from the first customer.
  • •There are no connection fees, subscription fees, lead fees or deductions, unless the partner schedule says so.

8. Statements and payment

  • •Each calendar quarter, within 30 days after it ends, Joulo places a statement in the portal, specified per category.
  • •The partner invoices based on the statement. Joulo pays within 30 days of receiving a correct invoice, to the IBAN of the main account.
  • •Self-billing: if the partner enables it in the portal, with KvK and VAT number, the statement serves as the invoice Joulo issues on the partner's behalf. The partner checks it within 14 days. After that the statement is final and Joulo pays within 30 days.
  • •VAT: category A includes VAT, categories B and C exclude it, shown separately on the statement. The partner files its own VAT return.
  • •Joulo may set off corrections against later statements, up to twelve months after the statement. On a suspicion of fraud Joulo may suspend payment and informs the partner in writing.
  • •There is no minimum amount per statement, unless the partner schedule says so.

9. Installation and hardware (installers only)

  • •The installer is responsible for the hardware and the installation: safe installation to the applicable standards, handover, warranty, maintenance, firmware and service. Joulo supplies no hardware and performs no work on the installation.
  • •The installer offers the ERE service only with a MID charging station and records per station: brand, model, serial numbers of station and meter, and the installation date.
  • •Retrofitting a MID meter is allowed only inside the housing of the charging station, and only after Joulo has confirmed in writing that the model qualifies that way. The installer provides an installer's declaration or invoice. A meter in the meter cupboard or in a box next to the station never qualifies.
  • •At handover the installer sets the charging station to Joulo's OCPP connection or another connection Joulo supports, and checks that it is connected. Connecting on site under the installer's own account is allowed. The customer signs the mandate and claims the account personally.
  • •Faults in hardware or installation are solved by the installer. Faults in the connection, the booking or the payout are solved by Joulo.
  • •Commitments about hardware are made in the installer's own name. A customer who bought a non-eligible charging station on the installer's promise has a claim on the installer.

10. Quote requests (installers only)

  • •Joulo may forward quote requests from customers in the installer's service area. The installer sets its own service area, capacity, brands and pauses in the portal.
  • •The customer is the installer's client. The installer quotes, invoices and arranges cancellation, additional work and warranty with the customer. Joulo is not a party to that agreement and charges no lead fees.
  • •The installer sets its own prices and may include travel costs in the quote. It may decline any request. Declining does not count in its score; not responding does.
  • •If the installer accepts a request, it contacts the customer within one business day and issues a quote within two business days. If it hands back three accepted requests within 30 days, it receives no new ones until Joulo lifts that.
  • •Customer data from a request is used by the installer for that request only.
  • •A won job attributes the customer to the installer under article 5.

11. Paid replacement via joulo.nl/vervangen (installers only)

  • •This is a separate, optional offer. The installer takes part by placing a bid per brand in the portal: its price for supply and installation, after trade-in, with a validity date.
  • •Joulo sells the customer the charging station installed, for one fixed amount. The installer supplies and installs according to its bid. For Tesla, Joulo supplies the charging station and the installer gets the installation only.
  • •The bid includes: the charging station with a factory-fitted MID meter, installation in the same spot without changes to the cabling, disconnecting and taking away the old station, setup and connection to Joulo, travel within the service area, and warranty on the work. A heavier connection, an extra circuit, digging or a different location fall outside it and the installer agrees them with the customer beforehand.
  • •The installer may hand back a job as long as it has not started. That does not count towards the pause in article 10.
  • •After completion Joulo issues the invoice on the installer's behalf (self-billing) with 21% VAT and pays within 30 days. The installer objects within 14 days. This requires the KvK number, VAT number, business address and consent in the portal.
  • •The customer has a 14-day cooling-off period and a right to installation within eight weeks of payment.

12. Media partners

  • •A media partner refers only through the referral link, has no customer contact and receives no customer data. The portal shows per registration a reference, the status and the compensation.
  • •The media partner decides the content of editorial publications. Joulo has no right of prior approval. A paid or sponsored publication is submitted to Joulo beforehand. Joulo responds within five business days.
  • •The media partner makes clear before the click that it may receive compensation, following the Dutch Advertising Code for Social Media and Influencer Marketing.
  • •Advertising on generic search terms is allowed. Advertising on the Joulo brand name is not.
  • •Attribution counts only clicks from the channels in the partner schedule.
  • •The partnership with a media partner can be terminated monthly. After the end the link keeps working without attribution, and existing editorial publications may stay.

13. Brand and co-branding

  • •Joulo grants the partner a limited, revocable licence to its name and logo, following the brand guidelines on joulo.nl/merk.
  • •The partner grants Joulo a licence to show its name and logo in the portal, on the installer profile, in the partner overviews and as co-branding in the dashboard of attributed customers, as the partner schedule indicates.
  • •Co-branding changes nothing in the roles: the service, the mandate and the payout run under Joulo's name.
  • •Using Joulo in a trade name, domain name or social handle is not allowed without written consent. After the end each party removes the other's brand expressions within 30 days of a request.

14. Privacy, data and confidentiality

  • •Partner and Joulo are each independent controllers for their own data processing.
  • •What an installer sees of a customer: by default a customer number, postcode and town, the registration status, and per charging station the brand, model, serial number, firmware, whether it is online and whether it is healthy. Name and address show only if the installer registered the customer itself and the customer agreed on the claim page, or if the customer shares everything in their Joulo account. Charging sessions and kWh only with full sharing. An installer never sees euro amounts per customer.
  • •The customer can make themselves invisible to their partner in their Joulo account. The partner then sees only a customer number, postcode and town and the status of registration and charging station, which attribution and settlement require. Joulo respects that choice.
  • •Data from a quote request (name, address, email address, phone number and notes) reaches the installer only after acceptance, for that request only, and Joulo shows it for up to twelve months after the outcome or until the customer closes their account. A media partner receives no name, email address, address or EAN.
  • •The partner processes data from the portal and the API only for the partnership and in line with the GDPR. For API or CRM integrations Joulo may require a data processing agreement.
  • •On a data breach the affected party informs the other within 48 hours of discovery. Parties keep records on booking, installation, attribution and statements for seven years.
  • •The content of the partner schedule and the data in the portal are confidential, during the term and for three years after.

15. Liability

  • •Liability is limited to direct damage and to the partner compensation of the preceding twelve months. Indirect and consequential damage, including lost profit and missed proceeds, is excluded.
  • •Joulo is not liable for the level, fluctuation or absence of ERE proceeds, for delay or change on the NEa's side, or for acts of third parties such as manufacturers, charging platforms and ERE buyers.
  • •Joulo is not liable for the hardware, the installation or the sale of a charging station. The installer indemnifies Joulo against claims about them.
  • •The partner indemnifies Joulo against claims and fines caused by a publication in breach of article 4 or 5, unless that publication relies on information from Joulo. Parties consult on the defence.
  • •The limitations do not apply in case of intent or deliberate recklessness. An installer holds adequate business liability insurance.

16. Term, termination and changes

  • •The partnership runs per calendar year. Either party may terminate at the end of a calendar year, in writing and no later than 30 November. This follows the NEa rule of one booking service provider per connection per year. For media partners article 12 applies.
  • •Joulo may terminate or suspend at once on fraud, misleading claims, misuse of the portal or the API, or a serious reputational risk. Joulo hears the partner first, unless the severity does not allow it. If Joulo loses its account with the NEa, the partner may terminate at once.
  • •After the end Joulo keeps serving the registered customers and the partner keeps its compensation on those customers, unless Joulo terminated for a breach by the partner. New registrations no longer earn attribution.
  • •If the NEa framework changes, parties adjust the execution in consultation. If booking is no longer permitted, Joulo may terminate without compensation.
  • •Joulo may change these terms with 30 days' notice. If a change is to the partner's disadvantage, the partner may terminate as of the effective date.
  • •Dutch law applies. Parties first try to resolve a dispute in consultation for 30 days; after that the District Court of Gelderland decides.

Questions

Questions about these terms? Contact partners@joulo.nl.

Back to the partner page here.