Partner Terms
Applicable to media partners, installers, advisory firms, and energy or platform partners.
Last update: 6 May 2026 • Joulo B.V. • KvK 42023359
1. Scope
- •These terms apply to every partner in the Joulo partner program, including media, installer, advisory, and energy or platform partners.
- •The partner must be a registered business entity.
- •Specific commercial terms are defined in a separate partner agreement. In case of conflict, the partner agreement prevails.
2. Registration and approval
- •Registration is handled via onboarding on joulo.nl.
- •Joulo reviews each application for quality, brand fit, and compliance.
- •Joulo may reject, suspend, or revoke applications in case of incomplete data, misleading claims, or reputational risk.
3. Relationship status
- •The partner acts independently at its own risk. No employment, agency, or exclusivity is created.
- •The partner may not present itself as a Joulo employee or legal representative.
- •Communication with NEa or buyers on Joulo processes is handled by Joulo.
4. Partner obligations
- •The partner keeps company information up to date and complies with applicable regulations in its field.
- •Customer registrations require demonstrable customer consent.
- •Customer data is processed only through official Joulo flows and may not be resold or shared without legal basis.
5. Customer communication and claims
- •Claims about guaranteed returns are not allowed.
- •NEa communication must remain factual: Joulo is listed as an ERE service provider.
- •Misleading claims around mandatory use, exclusivity, or legal deadlines are not allowed.
6. Brand usage
- •Joulo grants a limited, revocable license to use the brand name and logo for partner promotion.
- •Using Joulo in trade names, domains, or social handles requires written approval.
- •After termination or violation, partner must remove Joulo branding upon request.
7. Compensation, attribution, and payouts
- •Compensation only applies to valid, attributable, and fraud-free customer registrations.
- •Supported models: compensation per customer, one-time compensation per successful signup, or revenue share on payouts.
- •Revenue share is the most common model unless agreed otherwise in writing.
- •Payouts are made quarterly to a business IBAN.
- •Public minimum Joulo service fee is 10%.
8. Privacy and data
- •Partner and Joulo are each responsible for their own data processing.
- •Personal data may only be processed and shared for the agreed purpose and under GDPR rules.
- •For API or CRM integrations, Joulo may require additional data-processing terms.
9. Liability and termination
- •Joulo is not liable for indirect damages or ERE market fluctuations.
- •Joulo may terminate immediately in case of fraud, abuse, or repeated non-compliance.
- •Either party may terminate with 1 month notice unless agreed otherwise in writing.