How can we help?
Customer? Chat via your account for the fastest answer. Not a customer yet? Message us on WhatsApp or request a callback.
Chat via your account
Ask your question via messages in your dashboard. We see your charger and account right away, so you get the fastest answer.
Average response time: < 80 minutes
Send a WhatsApp message
Questions before you start? Message us any time. WhatsApp is for messages only.
Average response time: < 24 hours
Request a callback
Most questions are answered faster via chat or the help center. Still prefer to talk? Leave a callback request and we'll call you back on a weekday.
Average time to call back: < 1 working day
Everything is in the help center
Answers about ERE credits, payouts, MID meters and charger connections are right there in the help center.
Most questions are answered right here
We get the same questions a lot. Check these first — often you won't even need to send a message.
We're happy to help
Send your question through the form • it works 24 hours a day. Want us to call you back? Use 'Callback request' as the subject and we'll ask for your phone number right away.
You can also find all charger-specific information and compatibility details in the docs.
Help center
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