Five things an ERE provider must not make you believe

We regularly get emails forwarded to us. A customer wants to switch, or is signed up with two parties, and then gets a message from their current provider. Sometimes that message is fair. Sometimes it contains something that is not true, and it sounds like a threat.

We name no names here. There is no need to. What counts is whether a claim matches the rules. Below are five claims we came across, with what the rules actually say and where you can check it yourself.

1. "The NEa will not pay out your EREs"

The NEa pays no one. Not you, not us, not any other provider.

This is how it works: your registration service provider books your charging sessions with the NEa. That creates EREs, in that provider's account in the REV (Register Energy for Transport). The provider sells them and pays you your share. The NEa manages the register and supervises. It has nothing to do with your payout.

A variant of this claim: "you are registered twice with the NEa". That is not possible either. A private individual never registers with the NEa. The register does not even contain personal data. The NEa said so itself in its webinar of June 2026. Whether you are with two parties at once is a question about your contracts, not about a status at the NEa. How to solve that is in Signed up twice for ERE?

2. "Your manufacturer authorised us"

Only you can give an authorisation. Not the manufacturer of your charger, not your energy supplier, not your installer.

An authorisation contains your name, your address, the EAN code of your connection and your signature. With it, you also authorise the NEa and the verifier to check data. That is what the Energy for Transport Regulation says in article 9. If one of those elements is missing, the authorisation is not valid.

What a manufacturer can give is access to your charging data. That is something else. Sharing data is not an authorisation to book on your behalf. Not sure what you signed? Ask your provider for a copy of your authorisation. They must be able to show it.

One more trap: an authorisation from the HBE era does not count for EREs. The NEa confirmed this in June 2026. If you ever signed something for HBEs, that is not an authorisation for 2026.

3. "Your charging sessions from January to August are already officially ours"

Nobody has officially booked charging sessions for 2026 yet. Submitting electricity only opens with release 2 of the register. Until then, the register holds nothing from anyone who charges at home. After that, charging sessions from 2026 can still be booked up to and including 25 February 2027.

An authorisation also runs for a whole calendar year, not per month. A period like "January to August" does not exist in the rules. For each connection, one party books the whole year. Switching is only possible as of 1 January.

That also means something for you. If you really did sign an authorisation for 2026 with another party, that party books 2026. A new registration service provider then starts on 1 January 2027. That is not a penalty, that is the rule. Tell your new provider, and they will choose the right start date.

4. "You are stuck with your contract, and cancelling costs a penalty"

An ERE contract is a contract for services (overeenkomst van opdracht). As a consumer you may always cancel it, even if it says three or five years (article 7:408 of the Dutch Civil Code). A notice period may in principle be one month at most. The Dutch Supreme Court (Hoge Raad) ruled so on 10 February 2023.

Your provider may not charge a penalty, or service fees for years you no longer use. They may only ask a reasonable fee for work they already did.

One thing does stay: your registration provider changes on 1 January. If you cancel now, your new party starts on 1 January. Do you want to keep this year's charging sessions? Then let your old party finish this year.

5. "A sub-meter in your meter cupboard is enough"

For home charging, only a factory-fitted MID meter in your charger counts. A separate sub-meter in your meter cupboard, or in a box next to your charger, has never been a valid route for home charging. That only applies to businesses, with their own metering point or a direct line.

If your charger has no MID meter, there are two routes. You replace your charger with one that has a built-in MID meter. Or you apply to your grid operator for a Secondary Allocation Point (SAP). Your charging sessions count from the moment the MID meter is there, never retroactively.

How to check a claim yourself

Got an email you do not trust? Ask these questions:

• Who pays me? The answer is always your registration service provider, never the NEa.
• What did I sign? Ask for a copy of your authorisation. Does it show your name, address, EAN and signature, and for which years is it valid?
• What do my terms say? They set out how you cancel and how long your authorisation runs. An email cannot change that.
• Where is that rule written? Ask for the source. A rule that is not in the Energy for Transport Regulation or the NEa's explanation does not exist.

Did you get an email like this?

Forward it to us via Messages in your dashboard or the app. We read along and work out where you stand, even if the outcome is that you stay with your current party this year. Better an honest switch on 1 January than an ERE booked twice.

Further reading

• Signed up twice for ERE? How it works, and how to switch
• Switch to Joulo
• The ERE rules as the NEa confirmed them